Frequently Asked Questions

Everything you need to know about your K-Beauty journey.

Are your products 100% authentic?

Yes, we guarantee that all products are 100% authentic and sourced directly from authorized distributors and manufacturers in South Korea.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.

Can I return a product if I have a skin reaction?

We offer a 30-day return policy for unopened items. If you experience an adverse reaction, please contact our support team with a photo and your order number to discuss potential solutions.

How do I check the expiration date on Korean cosmetics?

Most Korean products display the manufacturing date (제조) or the expiration date (까지). If you see '까지', that is the date the product expires.

Do you offer free shipping?

We offer free standard shipping on all domestic orders over $50. For orders below this amount, a flat-rate shipping fee is applied at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.